PREMIER INTERNATIONAL ACADEMY - CURRICULUM
Unit One - General
- Introducing Travel & Tourism.
- A travel agent's day (Jobs handled at a travel agency)
- Travel & Tourism Industry Careers
- Phonetic Alphabet
- Airline Terminology
- Airline abbreviations
- Twenty four hour clock, Time Differential
- Trade Bodies & their respective roles
- General Industry Regulations & Relations
- Airline Two Letter Codes
- IATA Airport and City Codes
- Assessment One
Unit Two - Over view of Cabin Crew functions.
- Directorate General of Civil Aviation - Regulatory Authority and its role in Cabin Crew Functions.
- Cabin Crew Duties and Responsibilities.
- In-flight services
- Passenger Handling
- In-flight medical care
- A Day in the life of a cabin crew
- Assessment two
Unit Three - Passenger Service Agent
- Check-in objectives and procedures
- Understanding a PNL - (Passenger Name List)
- Passenger Handling
- Weight & Balance Basics
- Assessment Three
Unit Four - Basic IATA Fares and Ticketing
- IATA World Geography
- Global Indicators/ Glossary of Terms used in the Industry
- Basic Airfare & Ticketing
- Bank Settlement Plan
- Multi Purpose Document
- Assessment Four
Unit Five - Travel Agent
- The role of a Travel Agent
- Travel Agency Guides and Reference Materials
- Destinations knowledge
- Inbound and outbound Tourism
- Cruising
- Tours Pricing - Basics and Principles
- Assessment Five
Unit Six - Reservations Agent
- Understanding of a PNR (Passenger Name Record)
- Basic entry codes used to create a computerized PNR
- A note on CRS/GDS
- Special Service Requests etc
- Assessment Six
Unit Seven - Practical Session on Computerized Reservations using a GDS
- Lab Training using a GDS
- Assessment Seven
Unit Eight - Practical Session - Work Experience in a Travel Agency
- A week long on hand assignment in an IATA Travel Agency
Unit Nine - Completion Course
- Curriculum Vitae preparation
- Letter of application
- Communication Skills
- Preparing for the Interview
- Foreign Currency conversion exercises
- Mock Exam papers
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